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Remote Services

Supporting You 24/7 

Supplement your on-site team with the vital insight and knowledge of Dematic’s experts and remote systems. Dematic’s team of specialists are available 24/7 to support your software and hardware wherever you are.

Telephone technical support, remote access and skilled programmers are available to ensure your Dematic system meets your operational needs.

  • Telephone technical support
  • Remote diagnostics
  • Remote monitoring
  • Essential systems support
  • Managed care

Telephone Technical Support

In the event of a breakdown, Dematic’s telephone technical support team is available 24/7 to diagnose, remotely resolve or despatch a Field Service Technician if on-site intervention is required. 

Remote Diagnostics

To further enhance our telephone technical support service, Dematic is able to provide a remote real-time diagnostics solution to minimise disruption and maximise your system availability. 

Remote Monitoring

The remote monitoring program takes Dematic’s system support to another level, using predictive tools to improve your system’s performance as part of a preventative maintenance program. Through the implementation of specialist diagnostic software, Dematic’s highly skilled engineers can monitor your system remotely identifying where a proactive intervention will prevent any potential disruption becoming an issue before it happens. 

Essential Systems Support

Dematic software is highly reliable as is the interface between software and IT hardware. Extensive software support programs can include, a regular check of your database, server architecture and software applications. 

Managed Care

Business requirements are constantly changing and your software needs to keep pace. Regular process patches and security updates as well as cluster tests for high availability systems set Dematic Software support apart from the rest.

Customer Service Solutions

Customer Service Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life. With our comprehensive range of service and support solutions, you can be assured that the people that designed and implemented the system are there to take care of it for you.

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